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"Your
system worked beautifully while I was on leave."
- Mike Mair.,
Practice Manager,
Grovemead Health Centre.
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Support & FAQs
Frequently Asked Questions
The Basics
What is the LME product range and why do I need it?
How do I get started?
Is the LME product range compatible with the
Apple Macintosh or Linux operating system?
What are the system requirements for the LME
product range?
Can I use my PDA/smartphone to remotely access my PC?
How do I reinstall an LME product if my
computer changes?Accessing Your Target PC
How do I restart the LME service on my computer?
What is my Computer Access Code?
What is my Windows username and password?
Why is my PC shown as "Updating"?
Why is my computer in an "Offline" status?
How can I get my computer out of "Offline" status?Using File Share
Can I use File Share to share files on networked drives?
Do I have to connect remotely to my PC to use File Share?File Manager
Why did my file disappear when I attempted to transfer it between my Target and Local PCs?
How do I synchronize folders between my Target and Local PCs?
What happens if I lose the connection between my Target and Locals PCs while transferring a file?
Security
Is the LME product range secure and what is SSL?
Does it work with a firewall?
Can I blank the screen of the computer I am remote controlling?
Can I control who will be able to access my computers?
How do I use Security Codes?
The Basics
What is the LME product range and why do I need it?
The LME product range lets you access your Windows PC from anywhere in the world.
All you need is a computer connected to the Internet. You see your Target PC's full desktop and control everything on it—applications, network files,
email, printing — without the hassle of further downloads or installations.
You can even share files that are too large for email. There's no need to lug around a laptop,
because the LME product range lets you access your PC from an internet café, an airport, or a hotel business
centre. You can even print documents you've accessed remotely or on a local
printer.
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What are the system requirements for LME?
Target PC (the computer that you will access remotely):
- Microsoft Windows 98, NT, 2000, XP, Vista and Server 2003.
- Internet Explorer or Mozilla Firefox or a compatible browser
such as Safari.
- A computer always connected to the Internet via modem, ISDN, or cable
or ADSL broadband.
- On Windows NT/2000/XP/Server 2003 you must be a user with administrative privileges to
install the software. You can check your current username or add new users to your PC by
opening the Control Panel on your PC and clicking on User Accounts.
Local PC (the computer you will use to access the Target PC):
- To remotely access your Target PC, all you need is any computer connected to the
Internet or any web-enabled Pocket PC device.
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How do I get started?
Simply call +44 (0)117 325 0086 and and we will install the software
onto the computer you wish to control remotely. Alternatively, click here to
sign up for our one
month free trial.
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Is the LME product range compatible with the Apple Macintosh or Linux operating system?
A beta preview of the software is currently available for Apple
Macintosh users. There is currently no compatible download for a Target PC that uses the Linux operating system;
but one is expected by end 2007. However, you can use a local Mac or PC that runs Linux to access a Target PC that runs Windows.
Note: Some computers have incompatible Java installations and you may encounter some problems with remote control and file transfer. To make sure you get the best experience, please make sure you have the latest version of Java installed on your machine. If you require more help, please
contact LME support.
There is a temporary problem with accessing LME Target PCs from Apple Macintoshes that can block the use of remote control and file transfer. We are currently working on this issue and will be offering a fix very soon.
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What are the system requirements for LME?
For the Target PC (the computer that you will access remotely):
- Microsoft Windows 98, NT, 2000, XP, Vista and Server 2003.
- Internet Explorer or Mozilla Firefox or any compatible browser
such as Safari.
- A computer always connected to the internet via cable modem, ISDN, or DSL.
For the Local PC (which you will use to remotely access the Target PC):
- Microsoft Windows Vista, XP, 2000, NT, ME, 98 and 95 or any operating
system with Java enabled within the browser.
- Internet Explorer or Mozilla Firefox. The LME product range requires Java
to run within your browser.
- An internet connection with modem, ISDN, cable or ADSL broadband.
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Can I use my PDA/smartphone to remotely access my PC?
Yes. With the LME product range you can also access your PC from any web-enabled
Pocket PC device. The device will need to be running Pocket PC 2000/2002,
Microsoft Windows Mobile 2003 for Pocket PC, Microsoft Windows Mobile
2003 Second Edition for Pocket PC, Microsoft Windows Mobile 5 or 6.
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How do I reinstall an LME product if my computer changes?
Simply call +44 (0)117 325 0086 and and we will reinstall the software onto
the new computer you wish to control remotely.
(back to top)Accessing Your Target PC
How do I restart the LME service on my computer?
If are using LME Web or Bio, you will have to sit in front the Target PC
and reboot it manually. If you are using LME Web or Bio File/Print, you can restart
the LME service while
you are remotely connected to your computer from another machine,
as well as when you are actually sitting in front of it.
If you are remotely connected to your computer from another machine:
- To restart the LME service on your Target PC during a remote session,
click the Reboot icon on the Main Menu.
- On the list of rebooting options that appears, click the first option,
Restart LME.
- The restart will take a few moments, after which the LME login box will appear.
- Enter your Target PC's Windows username and password or your LME computer
password to begin another remote session.
If you are sitting in front of the computer you've installed with
LME:
- Right-click on the LME system tray icon and select Open LME
on the pop-up menu.
- In the dialog box that appears and under the heading
LME is Enabled, click on Disable LME.
- In the second dialog box that appears and underneath the heading
LME is Disabled,
click Enable LME.
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What is my Computer Access Code?
For users who were prompted to create a LME Computer Access Code during installation,
you need to enter this password to connect to your Target PC. (If you did not create a code
during installation, and this message appears, click 'More'
and enter your Windows username and password.)
Not sure about where to enter your Computer Access Code? Follow these instructions:
- To connect remotely to your Target PC, go to www.LMEbio.co.uk.
- Log in using your registered user name and password.
- On the My Computers page, click on the computer you wish to control remotely.
- The LME remote session login box will appear. Enter your user name
and password for the computer or your Computer Access Code.
- You are now connected to your Target PC and the LME Main Menu will appear.
Click on any menu item to take advantage of remote access to your PC.
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What is my Windows username and password?
Some versions of Windows (2000, XP, Vista, and Windows Server 2003) requires you to enter a user name and password to use the computer.
This is the user name and password you enter when you are actually sitting in front of the computer. You
will be prompted to enter the same user name and password to initiate a remote connection to your computer using
LME.
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Why is my PC shown as "Updating"?
When we change your LME subscription (for example, when we upgrade
you to
LME Web or Bio File/Print), this change is automatically communicated
to your computer(s). This process may take a few minutes to complete, during which time a red hourglass icon will appear and
you will not have remote access to your computer(s). To determine when the update is complete, click Refresh in your browser.
When the red hourglass icon is no longer visible, you can resume remote access to your computer(s).
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Why is my Computer in an Offline status?
This can happen for several reasons. There may be no Internet
connection or the PC is switched off. The LME service may have been disabled
on the host computer or the LME service may enabled, but offline. This last
scenario can happen when a local software firewall such as Norton Internet
Security blocks the LME service, or if the Internet connection needs a
proxy, and it is not properly configured for the LME service to operate
successfully.
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How do I get my computer out of Offline status?
The
LME service will initially try to reconnect every 1-5 minutes. After 20 failures, the time between connection attempts will fall
to between 5 and 15 minutes. This can be accelerated by disabling and
enabling the
LME service on the local computer from the system tray icon.
(back to top)Using File Share
Can I use File Share to share files on networked drives?
Yes you can use File Share to share files on mapped networked drives.
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Do I have to connect remotely to my PC to use File Share?
File Share is a feature of the LME software you install on your Target PC.
You can use the feature while sitting in front of your computer or during a remote session.
- To use File Share while actually sitting in front of your Target PC, right-click on the
LME system tray icon and select Open LME.
- On the Main Menu, click File Share.
To use File Share during a remote session, simply click the File Share
icon on the Main Menu.
Remember: Your recipients can access the files you share using File Share only if your Target
PC is switched on, connected to the internet, and has the LME software enabled.
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Why did my file disappear when I attempted to transfer it between my Target and Local PCs?
You may have selected the option to move the file. On the Menu bar at the top of the File
Manager window, click the Transfer drop-down menu, followed by Copy.
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How do I synchronize folders between my Target and Local PCs?
On the Menu bar at the top of the File Manager window, click the Transfer drop-down menu,
followed by Synchronize Current Folders. This will update the folders on both the Target and Local
PCs so that their contents are the same.
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What happens if I lose the connection between my Target and Locals PCs while transferring a file?
The File Manager function in LME Web or Bio File/Print is able to resume the transfer of partially transferred files, saving
a great deal of the time.
- Once you are reconnected, simply select the files to transfer again.
LME Pro
will detect that the file has already been partially transferred and will ask you is you would like to overwrite
the file, resume or cancel.
- Selecting Resume will continue transferring the file from the point at which
the original connection was interrupted.
(back to top)Security
Is the LME product range secure and what is SSL?
Yes, the LME product range has been assessed as meeting acceptable
criteria for secure remote access. To prevent unauthorized access, the LME
product range requires you to enter separate
passwords to access both your LME account and your Target PC's Windows
login. The LME product range uses 128 and 256-bit encryption to protect your passwords
and data. It also includes such active defence features as IP filtering and
IP address lockout.
SSL, or Secure Sockets Layer, is a protocol used to encrypt data transmitted
over the Internet. The SSL protocol is used by web sites that request confidential
data such as credit card numbers or other private information. Web sites that
use the SSL protocol have URLs that begin with https: rather than the standard
http:. LME uses SSL to protect the data you transmit when accessing
your computers remotely, as indicated by the padlock icon that appears when you
visit the LME web site.
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Can I blank the screen of the computer I am remote controlling?
As part of our security measures, we blank the computer screen of the computer you are remote controlling
as a default. If you ever find this is not working, simply do the following:
- In the left-side navigation pane, select Preferences.
- Next, click Remote Control.
- Under the Security tab, check to enable or disable Host Screen Blanking.
Note: Under Preferences you can also disable the mouse and the keyboard of the Target PC.
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Can I control who will be able to remotely access my computer(s)?
While the LME service enables you or your Secondary Users to access your computer from
anywhere, it also enables you to prevent unauthorized access. Your LME
product requires
you to enter separate passwords to access both your LME account and your
Target PC's Windows login.
LME also uses 128 and 256-bit encryption to protect your passwords and data
and includes such active defence features as IP filtering and lockout.
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